Dear ETC management, I want to appreciate both the call center and technician who came out last week to our residence at the Bristol to repair our internet service. Both were responsive, professional, & eager to resolve. We were really in a jam as I had several important business meetings on zoom and our boys had virtual classes to take. Your team’s hard work & commitment to customer service allowed us to get some very important work done. Please let them know they made a positive impact on my family.

I’m writing you today to tell you how fantastic your employees have been while working at my final masterpiece, 3492 South Ocean. I’ve been creating oceanfront artistry since 1992, and using home automation for 25 years – remember Intellinet? Anyway, I’ve never had more competent and professional technicians than your team. That’s good, right? Why makes them great is they both attended the Grand Unveiling of 3492 South Ocean last week and were on call for the entire event in case something went wrong. There were 250 paying guests ($200/ea) who had an epic experience, in part, due to the team’s presence. Beyond great, you enter “one-of-a-kind”

My wife and I are so pleased with how the systems that ETC installed for us have made our lives easier and more enjoyable. We rarely used to listen to music and now that it is so easy to operate with Crestron, we almost always have it on. We also get a lot of pleasure from our media room and find watching movies a real “experience” now. We were afraid that we would get all “this stuff” and not use it but it has been the opposite. We do use the systems and they have greatly improved the quality of our lives. With the combined Security and Lighting control we feel safer in our new home. ETC has done a wonderful job simplifying our systems operation so that even we can easily use them.

We had our system installed by ETC when we had our house built about six years ago. Since then, we’ve enhanced it, and the whole system works very well. We have been very impressed with it. It has a lot of great features that you don’t get anywhere else. In general, it’s just a very convenient system. We already have recommended ETC to others. We have friends who are building homes who have bought ETC systems. ETC was very honest with us and was very helpful in all their explanations of what was available. They were very innovative and had a very good follow-up, and they showed a lot of attention to detail. They exceeded my expectations, and I would recommend ETC to others. I have talked with other people in the field who are some of ETC’s competitors, and I’ve found that ETC is the best in the business.

I could go on forever about them. I thought they were terrific. They have a great product and are very easy to work with. They listened to exactly what I wanted and answered all my questions. I’m a pretty technically oriented person myself, but they were able to explain things in layman’s terms to my wife. They took a sincere interest in what systems I wanted to have in my house, and they tailored systems that would fit my budget and could do what I wanted them to do. Now we seldom reach for light switches; it’s like the system adapts to us. We can easily select the type of music we often listen to now from easy-to-use touchscreens. I wouldn’t want to live without a system like that anymore.

I asked your tech for you contact info because I wanted to write a note expressing my appreciation for the great work that ETC’s install team did on my new home in Seven Bridges. I was fortunate to have ETC work on my previous house in the Bridges and, if fact, it was largely because I was familiar with them and the job they did on that house that I selected ETC to enhance the basic installation provided by GL Homes in our new home. I owned a professional and technical services company providing service to the Defense and Intelligence Community, so I know the importance of having people who not only have the technical expertise, but also the interpersonal skills to deal with clients. ETC employees all are personable, responsive, and patient–particularly important in my case. They anticipated my needs and made suggestions when appropriate. As I’m sure you know, particularly regarding technical skills, it is important that the service provider not make the client feel overwhelmed or talked down to. The ETC team made my wife and I comfortable with the technology, and designed and implemented a system we can live with–and can’t live without. I was really fortunate to have ETC work on my home and I think you’re fortunate to have them on your team.