Quality
Of Work
For Service, Integration & Automation Quality of the Highest Caliber
The smart home industry is changing. In fact, from a time when only a few spaces included some features, now almost every space must have intelligent systems, whether at your business or at home. With the explosion of internet-connected devices, the industry has struggled to keep up with the demand.
The result is an explosion of small one to two-man companies that claim to have the experience and knowledge to install your technology in your space. Many of these companies pop up without proper licensing, insurance, or any certifications. These companies are laying wiring behind your walls without proper tools or without the required experience to understand the complexity of building standards, electrical codes, and the impacts of some of the work. This has led to multiple poor-quality installations, sub-standard programming, and frustration with the “smart home” experience.
Additionally, as technology evolves so quickly, many of these companies don’t invest in training and support for their team members, leaving them woefully unprepared to service your technology after it’s been installed. Most of them close their offices at 4 p.m. and don’t respond to inquiries after hours or on weekends, exactly when your TV stops working or your network doesn’t connect to the internet.
Don’t be fooled by a flashy website or a company based outside your local area. Although they may have a big presence elsewhere, ensure they have the resources, service hours, and ability to respond quickly to your needs from near your location.
ETC offers unparalleled service and support 24 hours a day, every day of the year. Call us anytime, and a team member will pick you up to help you remotely if possible or dispatch a technician on demand. Our team is certified, insured, licensed, and trained on all the systems in your home to help resolve your problem right away. We also have access to every vendor support hotline to ensure the manufacturer is no more than a phone call away.
Certification
The Home Technology Association, a leading organization dedicated to setting standards for the home technology industry, comprises industry professionals, independent consultants, and eminent experts in technology. They wanted to create a system to differentiate those companies that excel at their craft and deliver outstanding quality every time. Like the MICHELIN STAR system for restaurants or the AAA 5 DIAMOND awards for hotels, HTA certification represents the pinnacle in the technology industry. HTA certifications are well-regarded in the industry and are designed to distinguish companies that deliver exceptional service, quality, and expertise in home automation and related technologies.
HTA Certification — Estate Level
Estate Level Certification is the highest tier of certification offered by HTA. It is aimed at companies that work on large, complex, and high-budget projects, often involving custom, luxury homes or businesses. Estate Level certification indicates that a company has extensive experience, technical expertise, and a proven track record of delivering sophisticated, reliable automation systems in high-end spaces. Although they can work on the most demanding and complex systems, their processes and procedures work just as well on smaller projects, so regardless of the size, you get the quality and consistency of an ESTATE Level provider.
Who Gets It?
Companies with Estate Level certification typically handle projects that involve advanced automation systems, high-end audiovisual installations, integrated security, lighting control, climate control, and other custom electronic systems. Whether they are combined or just one, these organizations excel at any project level from $50,000 to $5,000,000.
Requirements and Process to Attain HTA Certification — Estate Level
The HTA certification process involves a thorough evaluation of the company’s experience, financial health, technical competence, customer service, and reputation. HTA evaluates past projects, client testimonials, and overall operational excellence.
Experience and Portfolio
To qualify for the Estate Level certification, a company must have a strong portfolio of completed projects demonstrating their ability to manage and deliver high-end, complex installations. This includes working with luxury clients, architects, and interior designers on sophisticated projects.
Client and Industry References
The certification process also involves gathering references from past clients, industry peers, and vendors to ensure that the company consistently meets the high standards required for Estate Level projects.
Technical Competence and Staffing
The company must demonstrate that it has a team of highly skilled technicians, designers, and project managers who are capable of handling the demands of large-scale home automation systems. This includes having relevant industry certifications, such as CEDIA or CTS, among the staff.
Financial Stability
Financial health and stability are key factors in the certification process. HTA wants to ensure certified companies can sustain their operations and continue supporting the high-budget projects they undertake.
Commitment to Industry Best Practices
The company must adhere to industry best practices regarding system design, installation, and customer support. HTA also looks for a commitment to ongoing education and staying current with the latest technologies and trends in the industry.
Looking to Get Automated and Integrated Technology?
Our team at ETC is ready to WOW & AMAZE you with our professional design and installation services. Call us today to get your home or business connected!
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